Refund policy

RETURNS & EXCHANGES

At The Merce, our customers are our top priority! Our dedicated Customer Services team is here to assist you with any exchanges or refunds for your purchased items. Please read through our straightforward process outlined below:

Domestic Orders:

  • Validity: All products bought from themerce.com  are eligible for exchange or refund if received damaged, in the wrong size, or incorrect within 10 days of the delivery date, no questions asked!
  • Conditions Qualified for Exchange or Refund: To qualify for exchange or refund, items must be unused, unwashed, with all tags intact, and in their original packaging. Any excess fabric or embellishments used during photoshoots will not be provided unless specified on the website.
  • Process of Online Exchange or Refund: Notify us of your intention to exchange or refund within 10 days of the delivery date. Share tracking details and your order number with our customer services team via our helpline at +92 325 0806350 or WhatsApp at +92 325 0806350.
  • Approved Courier Services: You may choose to use any of the following approved courier services: TCS, M&P, LEOPARDS, CALL COURIER, BLUE EX, TRAX. Remember to share tracking details within 2 working days of dispatch to our premises.
  • Return Address: Please send the article to the following address: Shop no F17, First Floor, Jama Mall, M.A Jinnah Road, Karachi.
  • Shipping Costs: All shipping costs are to be covered by the customer.
  • Refund Policy: Refunds are issued in the form of a coupon, redeemable for one-time usage only. This coupon can be utilized in the instance of an exchange where the original purchase value differs from the exchanged amount.
  • Credit Card Transactions Refund Policy: For orders paid via credit card, the refunded amount will be returned to the original credit card used for the purchase.
  • Order Cancellation: Customers reserve the right to cancel orders at any time before processing. Focus outfit also retains the right to cancel orders for reasons such as item unavailability, defects in quality control, or declined payments.

International Orders:

  • If you receive damaged or incorrect items, please contact our customer services team promptly. Provide your order number and images of the delivered article with visible issues for further evaluation.
  • Once an order has been processed or dispatched, it cannot be edited or cancelled. Customers refusing delivery or parcels held by Customs must adhere to relevant procedures and documentation. Focus outfit is not liable for non-clearance of parcels.
  • Refunds for cancelled orders before dispatching are eligible for a refund to the credit card used for the order.

We value your satisfaction and strive to provide a seamless shopping experience. If you have any further questions or concerns, please do not hesitate to contact us via email at focusoutfit.official@gmail.com or call us at +92 325 0806350. Your trust is essential to us!

Governing Law: Our Returns & Exchanges Policy is governed by the laws of the Islamic Republic of Pakistan, with the courts of Karachi having exclusive jurisdiction over any disputes.